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WSQ Certificate in Retail (Retail Operations)

Overview

This Certificate in Retail offers clear training pathways for individuals who want to acquire the relevant skills. This includes training in specialised areas, which will enable you to maximise career opportunities by gaining the right skills to be a skilled retailer.

Modules

1. L1 - Service Leadership
2. L1 - Workplace Communication
3. L1 - Productivity Improvement
4. L1 - Adapt to Change
5. L1 - Service Challenges
6. L1 - Lead for Service Excellence

Who Should Attend?

Frontline Service staff, Customer Service personnel, Operational team leaders or any customer-facing professional who wishes to upgrade themselves.

Entry Requirement

Any WSQ Level 1 SOA or Minimum Primary School Education

Modules
  • 1. L1 - Service Leadership

    Course overview:

    This course will equip learners with the necessary skills & knowledge to demonstrate the organisation’s service vision, and recognise the role that one plays in contributing to the service vision.


    Who should attend?

    Frontline Service staff, Customer Service personnel, Operational team leaders or any customer-facing professional who wishes to upgrade themselves.


    Entry Requirement

    Minimum Primary School Education

    Training Hours15:0 Hours
    Assessment Hours1:0 Hours
    Assessment Method

    Role Play and Oral Questions

    E-Learning
    Mode of DeliveryLecture and Presentation
    Course Fee$295.00 + 7% GST

    SSG Training Grant is only applicable to Singaporeans & Permanent Residents, and is subject to approval.

    Full Course Fee Before Funding Net Course Fee (with GST) Payable By Candidate After:
    Before GST After GST SSG Training Grant @ 90% SSG Training Grant @ S$17/hr SSG Training Grant @ S$15/hr
    S$295.00 S$315.65 S$50.15 S$43.65 S$75.65
  • Course overview:

    This course will equip learners with the necessary skills and knowledge, and be able to apply them to communicate with employees to cascade information across the organisation.


    Who should attend?

    Frontline Service staff, Customer Service personnel, Operational team leaders or any customer-facing professional who wishes to upgrade themselves.


    Entry Requirement

    Minimum Primary School Education

    Training Hours15:0 Hours
    Assessment Hours1:0 Hours
    Assessment Method

    Role Play and Oral Questions

    E-Learning
    Mode of DeliveryLecture and Presentation
    Course Fee$295.00 + 7% GST

    SSG Training Grant is only applicable to Singaporeans & Permanent Residents, and is subject to approval.

    Full Course Fee Before Funding Net Course Fee (with GST) Payable By Candidate After:
    Before GST After GST SSG Training Grant @ 90% SSG Training Grant @ S$17/hr SSG Training Grant @ S$15/hr
    S$295.00 S$315.65 S$50.15 S$43.65 S$75.65
  • Course overview:

    This course will equip learner with the necessary skills & knowledge required in understanding work process goals, workplace requirement for productivity improvement, as well as to measure and document productivity performance.


    Who should attend?

    Frontline Service staff, Customer Service personnel, Operational team leaders or any customer-facing professional who wishes to upgrade themselves.


    Entry Requirement

    Minimum Primary School Education

    Training Hours15:0 Hours
    Assessment Hours1:0 Hours
    Assessment Method

    Role Play and Oral Questions

    E-Learning
    Mode of DeliveryLecture and Presentation
    Course Fee$295.00 + 7% GST

    SSG Training Grant is only applicable to Singaporeans & Permanent Residents, and is subject to approval.

    Full Course Fee Before Funding Net Course Fee (with GST) Payable By Candidate After:
    Before GST After GST SSG Training Grant @ 90% SSG Training Grant @ S$17/hr SSG Training Grant @ S$15/hr
    S$295.00 S$315.65 S$50.15 S$43.65 S$75.65
  • Course overview:

    This course will equip learners to acquire the necessary skills & knowledge to identify global trends and changes impacting the workplace, adapt to changes for sustained employability and share knowledge and skills to enhance productivity and effectiveness in a diverse workplace.


    Who should attend?

    Frontline Service staff, Customer Service personnel, Operational team leaders or any customer-facing professional who wishes to upgrade themselves.


    Entry Requirement

    Minimum Primary School Education

    Training Hours15:0 Hours
    Assessment Hours1:0 Hours
    Assessment Method

    Role Play and Oral Questions

    E-Learning
    Mode of DeliveryLecture and Presentation
    Course Fee$295.00 + 7% GST

    SSG Training Grant is only applicable to Singaporeans & Permanent Residents, and is subject to approval.

    Full Course Fee Before Funding Net Course Fee (with GST) Payable By Candidate After:
    Before GST After GST SSG Training Grant @ 90% SSG Training Grant @ S$17/hr SSG Training Grant @ S$15/hr
    S$295.00 S$315.65 S$50.15 S$43.65 S$75.65
  • Course overview:

    This course will equip the learner with the necessary skills & knowledge to develop a framework to manage and mitigate service challenges and feedback from customers.


    Who should attend?

    Frontline Service staff, Customer Service personnel, Operational team leaders or any customer-facing professional who wishes to upgrade themselves.


    Entry Requirement

    Minimum Primary School Education

    Training Hours15:0 Hours
    Assessment Hours1:0 Hours
    Assessment Method

    Role Play and Oral Questions

    E-Learning
    Mode of DeliveryLecture and Presentation
    Course Fee$295.00 + 7% GST

    SSG Training Grant is only applicable to Singaporeans & Permanent Residents, and is subject to approval.

    Full Course Fee Before Funding Net Course Fee (with GST) Payable By Candidate After:
    Before GST After GST SSG Training Grant @ 90% SSG Training Grant @ S$17/hr SSG Training Grant @ S$15/hr
    S$295.00 S$315.65 S$50.15 S$43.65 S$75.65
  • Course overview:

    This course will equip learners with the necessary skills & knowledge required to develop a service framework to manage and address service excellence, and partner with partners to deliver service excellence.


    Who should attend?

    Frontline Service staff, Customer Service personnel, Operational team leaders or any customer-facing professional who wishes to upgrade themselves.


    Entry Requirement

    Minimum Primary School Education

    Training Hours15:0 Hours
    Assessment Hours1:0 Hours
    Assessment Method

    Role Play and Oral Questions

    E-Learning
    Mode of DeliveryLecture and Presentation
    Course Fee$295.00 + 7% GST

    SSG Training Grant is only applicable to Singaporeans & Permanent Residents, and is subject to approval.

    Full Course Fee Before Funding Net Course Fee (with GST) Payable By Candidate After:
    Before GST After GST SSG Training Grant @ 90% SSG Training Grant @ S$17/hr SSG Training Grant @ S$15/hr
    S$295.00 S$315.65 S$50.15 S$43.65 S$75.65
Mode of Delivery Classroom and e-Learning
Assessment Framework Role Play and Oral Questions
Graduation Requirement

To pass all 6 modules in order to be awarded the WSQ Certificate in Retail (Retail Operations).
Learners can complete the modules individually but will not be awarded the Certificate.

No Module Full Course Fee Before Funding Net Course Fee (with GST) Payable By Candidate After:
    Before GST After GST SSG Training Grant @ 90% SSG Training Grant @ S$17/hr SSG Training Grant @ S$15/hr
1 L1 - Service Leadership S$295.00 S$315.65 S$50.15 S$43.65 S$75.65
2 L1 - Workplace Communication S$295.00 S$315.65 S$50.15 S$43.65 S$75.65
3 L1 - Productivity Improvement S$295.00 S$315.65 S$50.15 S$43.65 S$75.65
4 L1 - Adapt to Change S$295.00 S$315.65 S$50.15 S$43.65 S$75.65
5 L1 - Service Challenges S$295.00 S$315.65 S$50.15 S$43.65 S$75.65
6 L1 - Lead for Service Excellence S$295.00 S$315.65 S$50.15 S$43.65 S$75.65
Total Course Fee Payable   $300.90 $261.90 $453.90